Delete your account
In the app
Open the Sommet app, go to Profile, then Settings, then Delete account, and confirm. Your account is closed immediately, your personal data is erased, and you are signed out on every device.
By email
If you cannot reach the app, email support@sommet.life from the address on your account and ask us to delete it. We may ask one question to confirm it is you, then close the account and erase your personal data in the same way.
Before you delete
If you have an open booking or a balance left in your wallet, we ask you to settle or cancel it first. The app will tell you and point you to the right place. This makes sure nothing is left unresolved when your account closes.
What is deleted
When your account is deleted, we delete the personal data linked to it, including:
- your account and identity: name, email address and phone number;
- your profile and saved preferences;
- your concierge messages;
- your usage and diagnostics data linked to you. What we hold on our own systems goes immediately; the copy held by our analytics provider is erased on our instruction, which is a separate step that normally completes within a few hours.
What we keep, and why
We retain a limited set of records where the law requires it. We hold them in anonymised form where that is possible, and in identifiable form only where the law requires it, as anti-money-laundering law does:
- financial and transaction records, kept for the statutory accounting and tax period (payments and refunds are processed through Stripe, our payment processor);
- partner identity and anti-money-laundering (KYB) records, kept for five years after the business relationship ends, as anti-money-laundering law requires;
- the minimum needed to handle a live dispute, claim or fraud investigation, kept until it is resolved;
- anonymised, aggregated analytics that no longer identify you.
We never keep your data to train an artificial-intelligence model.
How quickly it happens
When you confirm in the app, your account closes and the personal data we hold on our own systems is erased straight away. You are signed out on every device and cannot sign back in to the same account, so please only delete when you are sure. At the same moment we instruct our analytics provider to erase its copy of your usage and diagnostics data; that is a separate request to a third party and normally completes within a few hours rather than instantly. The retained records described above are kept for the periods set out there. If you ask us by email, we action it within a few working days and confirm when it is done.
More detail
The data controller for deletion requests is Sommet Paros/Antiparos Single Member P.C. (Μονοπρόσωπη Ι.Κ.Ε.), registered in the Greek General Commercial Registry (GEMI) under number 194942201000. See our privacy policy for the full detail of how we handle personal data, or email support@sommet.life with any question.